T: +44(0) 1782 399119
E: creativesolutionsgb@btconnect.com

efco creative - returns

Returns & Claims

Please contact Creative Solutions for a returns or claims (in the case of short delivered or missing items) authorisation.  Tel: 01782 399119, email creativesolutionsgb@btconnect.com

Once approved, returns will normally be sent to

The Creative Solutions Trading Co. Ltd.,
Unit 30c Blythe Business Park
Stoke on Trent  ST11 9RD

Please note the following from efco creative GmbH's general terms and conditions relating to claims and returns:

Claims for faulty goods must be raised within 7 days of receipt of the goods. The vendor, or his agent, must be notified in writing.
The delivery will be deemed as approved unless the claim is received within the time allowed.
Return of unwanted goods may be accepted at the vendor‘s discretion.
No claim may be raised for minor variations in quality, execution or colour.
The vendor will not accept claims for goods once they have been cut, painted or processed in any way.
Claims for compensation for goods received damaged in transit will only be considered if the delivery has been signed for as being received damaged. Any
damaged items or packaging should be retained for inspection by the vendor or the shipping company.
The vendor will issue a credit note for faulty goods.

The vendor‘s liability is limited to the lesser of the cost of replacing or repairing goods supplied by the vendor.

Please note in particular the importance of signing for cartons that are damaged in transit as "damaged"